Customs and import taxes
Returns & exchanges
- Custom or personalized orders
Do you charge sales tax?
If you live in Missouri, 6.225% sales tax on purchase price and shipping will need to be added to your order.
Conditions of return
What are your domestic and international shipping policies?
PROCESSING AND SHIPPING TIME does not include weekends or holidays. Please make sure to order item with this consideration to avoid delays.
DOMESTIC SHIPPING: Items will be sent Priority Mail with Free Delivery Confirmation. Some smaller items will be sent First Class with D.C. All items are insured.
DOMESTIC ORDERS OVER $500: All orders over $500 will need to be sent with signature confirmation.
INTERNATIONAL SHIPPING: For International customers, your item will be shipped First Class Int'l or Priority Int'l. All items are insured. Heavier items will need to be sent Priority Int'l.
What is your international shipping, VAT and customs fee policy?
I live in the USA, not VAT registered, no VAT is included in price for any of my items. You will need to pay VAT and additional charges upon receipt.
I will need to fill customs form out properly, not as a gift. If item is returned because it is not claimed for any reason(customer does not want to pay customs/VAT fees, shipping address is not current, etc.), I will refund minus original shipping and any shipping costs incurred by postal service for returning package if item arrives back to me in excellent condition, just as originally shipped.
Are packages insured?
ALL packages are insured for loss or damage either through USPS, a third party insurer, or personally by me. I want your package to get to you safely and intact. International orders are insured through a third party insurance company. If ANY package arrives damaged, PLEASE make sure to keep everything INCLUDING the packaging and let me know as soon as possible. If I used USPS or a third party insurer, you may receive a letter that will need to be signed and returned to the insurance company confirming the damage or loss. A refund will be made after insurance forms that need to be completed by buyer are filled out and submitted. Pictures may need to be taken of package.
What is your refund policy?
Returns are handled on individual basis. Your items have been packaged with care and sent in excellent condition. Yet, sometimes accidents happen with shipment. If purchase arrives damaged, please contact me right away, so we can make arrangements for a refund. Keep item including packaging for insurance purposes. Refund will be made after insurance forms that need to be completed by buyer are filled out and submitted. If item arrives in good condition and you are not happy with it, contact me within 7 days of receiving the item. Please ship item back within 14 days in excellent, unused condition, insured, and packaged properly. Return shipping not included in refund. Exchanges can be made, but I will need to charge difference and shipping.
All dimensions for quilts are approximate and can sometimes be slightly off from listed measurements. Some cotton fabrics can shrink more than others. I won't be able to guarantee exact measurements, but it'll be as close as possible to stated dimensions. I will let you know if any of the sides of your quilt are more than 4 inches off from stated dimensions, so you can make a decision on whether that is okay or not.
Items come from a non-smoking home. We do have our kitty, Destiny, though, and she does like to visit my sewing room now and then when I'm in there. So, there may be a stray kitty cat hair. :)
I try to make sure my photographs represent the item's true color to the best of my ability. However, monitor colors vary dramatically and no matter how good a color looks on my monitor, I have no control of what it will look like on yours. I do offer a verbal description of the color(s), but that may leave even more open to interpretation. Be aware that the actual color(s) may vary from your expectations.
If you have any questions or concerns about an item's color, please convo me and I'll try to provide greater details.
Custom and personalized orders
CUSTOM ORDER POLICY - No refunds on custom orders. Custom orders are not included in shop sales. Usually new fabrics need to be ordered which are almost always more expensive than ready to ship items in my shop. There is extra time involved finding fabrics and conversing with customer. Those are the main reasons I need to charge full price on custom orders and can't include them in sales. I do require 100% upfront payment. Turnaround time can be found in my shop message on my main page. Sometimes I can get started right away or it may take 3-4 weeks. It will depend on how many orders I'm working on and the length of time to finish your order. I will keep you updated, but you can always send me a convo if you have questions.
Rag quilts can go in the washer and dryer. Just use a cold water cycle and a gentle dry. You'll see lint on your quilt the first few times you wash it. Having a lint roller will make it less messy until the quilt stops ragging up so much.
My rag quilt totes can be washed, cold water, gentle cycle. They can be dried on a gentle cycle. Remove the base piece before washing and drying. It should be spot cleaned.